Why Cultural Competence Matters in Online Therapy

Imagine reaching out for help with emotional challenges, but feeling a knot of worry in your stomach. Will the therapist on the other side of the screen “get” you? We already live in a world that’s striving to be more connected. The last thing you need is complications with mental health.

Cultural differences can sometimes create barriers, especially when seeking mental health support. This is where cultural competence in online therapy comes in – it’s the key to unlocking a safe space for healing, regardless of your background.

Think about it this way. Our cultural background shapes who we are – our values, beliefs, and even how we express ourselves. A culturally competent therapist takes the time to understand this unique tapestry. They don’t just offer online sessions; they create a warm, welcoming environment where you feel seen, heard, and valued for your individuality.


The Role of Cultural Competence in Online Therapy: Building Trust and Understanding Across Borders

Cultural competence in therapy refers to a therapist’s ability to understand and effectively work with clients from diverse cultural backgrounds.

This goes beyond simply offering online sessions because that’s not the only challenge faced by professionals. Cultural competence is more about creating a safe space where clients feel seen, heard, and valued for who they are.

In most cases, some cultures don’t see mental issues as a serious problem.

A study by the American Psychological Association (APA) highlights the importance of cultural competence in therapy.

The study found that clients who felt their therapists understood their cultural background reported higher levels of satisfaction and better therapeutic outcomes.

Cultural Diversity and Online Mental Health Therapy

Consider this: according to a 2021 report by the World Health Organization (WHO), over 1 in 10 people globally experience a mental health condition. Cultural stigmas surrounding mental health can create additional barriers to seeking help.

Helply - Cultural Competence in Mental Health Therapy

Culturally accepted online therapy can help meet this gap, but even that isn’t getting the exposure needed. It can also help with creating a safe and accessible space for individuals to address mental health concerns. However, how soon or how long it takes to actually become accepted varies from region to region.

It’s necessary to take a step back and look at some of the main cases in which this cultural competence leads to trust and understanding in online therapy.

Culturally Competent Therapist: Deeper Understanding of Values and Beliefs

Values and beliefs are a major key player in our lives. Therefore, ensuring the therapists understand the client’s beliefs is crucial. Anything that goes against their religion or spirituality will be tougher to be accepted. Therefore, therapists should care for different things like: 

  • Religious beliefs 
  • Family structures 
  • Cultural norms 

All these factors may influence a client’s perspective on mental health and help-seeking behaviors.

  • Sensitivity and empathy: Therapists are trained to focus on sensitivity and empathy in specific. This can be learning about historical events, societal pressures, or even potential cultural stigmas. These stigmas may be surrounding mental health, letting the therapists change their approach accordingly. 
  • Effective Communication: Can a therapist help clients if they don’t focus on getting the message across? No way. Understanding nonverbal cues and communication signs vary in different cultures. Therapists need to understand these clues to create rapport and trust in online therapy sessions. 

General Best Practices for Culturally Competent Online Therapy

Seeking mental help is a serious step towards wellness and requires high focus and plenty of bravery. While the specific cultural considerations may vary, general best practices for culturally competent online therapy remain the same. These can be applicable to a global audience:

  • Language Matters: The therapy service you choose should connect with you on a linguistic basis. You can opt for services that offer translated materials. In other cases, these services may partner with interpreters, ensuring clear communication. This is crucial, especially for clients with limited English proficiency. 
  • Lifelong Learning: Culturally competent therapists educate themselves on diverse cultural backgrounds and values. They also need to comprehend specific beliefs before initiating therapy. Resources from organizations like the National Center for Cultural Competence can be a valuable starting point and you may learn more about this concept here.

Putting Empathy into Action: Examples of Cultural Competence in Online Therapy

Cultural competence isn’t just a fancy term – it translates into real-world actions that make a big difference. You can see these changes in your online therapy experience. Here are some concrete examples of how therapists can demonstrate cultural competence.

Tailoring Communication Styles

A therapist might adjust their communication style based on your cultural background. For instance, if you come from a culture that values indirect communication, they might ask more open-ended questions. This will allow longer pauses to process information, making the experience easier.

Integrating Culturally Relevant Approaches

The professionals might integrate therapeutic approaches and techniques according to cultural background. For example, some clients might benefit from mindfulness practices. On the other hand, some might value healing techniques used in their culture (always with consent and the therapist’s expertise).

Creating a Welcoming Space

Culturally competent therapists prioritize inclusivity throughout the process. This might involve offering greetings in multiple languages and having a virtual background. They may also offer an environment full of diverse images. They might also ensure all communication materials are accessible in various formats.

Avoiding Stereotypes and Assumptions

Culturally competent therapists avoid making generalizations about cultures. They understand that individuals are unique, and their cultural background is just one aspect of their identity.


Cultural competence is a continuous journey for therapists. Focusing on feedback and willing to learn more about your cultural background should always be welcomed by professionals. The National Center for Cultural Competence offers a wealth of resources for therapists seeking to improve their cultural competence.

Online therapy can become a safe space celebrating identity. It may also help with empowering you to reach your mental health goals.

Cultural competence in online therapy isn’t a checkbox – it’s the key to healing and growth. Online therapy platforms like Helply can become powerful companions for positive change. Helply’s matching algorithm prioritizes connecting you with culturally competent therapists, ensuring your journey to a healthier and happier you.

Their system is built on a foundation of mutual understanding. Remember, you deserve therapy that celebrates your unique identity.

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